HR and Payroll Administrator

You don’t become the industry leader with average HR hires.

There are plenty of reasons Intrum sets the standards for others to follow. One is definitely the calibre of our global HR talent. Discover how you’ll grow by making a difference at Intrum here as a People Services & Payroll administrator. 

This role will be involved in the entire lifecycle of employees during their time with Intrum and will support the essential day-to-day People Services function. You will support across HR, Payroll and Onboarding activities providing an exceptional level of customer service to all employees.

There will be opportunities for you to gain experience in supporting all business divisions across the UK & Ireland. This role will suit someone who has a strong HR & Payroll administration background for a fast-paced company. This role is an integral part of a collegiate, ambitious, and highly professional HR People team that aims to always drive innovation, efficiencies, and progressive people solutions to ensure we continue to be an employer of choice.

The role will be based largely at home with occasional travel to our Reigate office as required.

The role

• Be a key point of contact for all people-related queries, being the friendly face of the People Team and providing an exceptional level of customer service to all employees.
• Complete transactional HR, Payroll and, Onboarding activities accurately and efficiently
• Act as first point of contact for incoming HR/Payroll/Onboarding queries including monitoring emails and answering phone enquiries.
• Taking accountability to manage employee lifecycle process: Starters, Probation, Leavers and Contractual Changes.
• Day-to-day management of our HR Information System, Workday, and ensuring all employee records are kept up to date and accurate.
• Coordination and processing of employee documents throughout the employee lifecycle as required, e.g., promotion and annual pay changes, as well as other contractual changes.
• Supporting the administration of all employee benefits, and day-to-day management of our benefits system and pension portal.
• Regular reporting and management of holiday and absence records as well as ad hoc reporting needs.
• Collating monthly payroll submission data including checking adherence to overtime policies and checking manager inputs in line with Company procedures (bonuses, sickness, unpaid leave etc).
• Assisting with the collation and tracking of P11d earnings on a monthly basis.
• Maintain an up-to-date knowledge of HR processes.
• Contribute towards providing meaningful analytics to enable business improvement (e.g., exit interview summaries, absence data, headcount reports, start and leaver reports).
• Timely creation, collection and storing of accurate documentation.
• Maintain and update the HR system & payroll databases.

About you

• Strong HR & Payroll administration skills, with excellent attention to detail.
• Able to prioritise a busy and demanding workload, can be flexible and has the ability to adapt to the evolving needs of the business.
• Acts with discretion, integrity and professionalism at all times and can communicate effectively and openly with people of all levels.
• Proactive, takes on the challenge of unfamiliar tasks and is passionate about creating a first-class employee experience.
• Enthusiastic, pro-active, self-motivated and an idea generator.
• Strong work ethic and a desire to work in a fast-paced role and passion about creating an awesome employee experience.
• Effective English communication skills (verbal & written).

About Intrum

As a multi-award-winning market-leading credit management company, Intrum has wide-ranging expertise in debt collection services, where we do business in 24 countries in Europe. We have more than 10,000 experienced employees in our group.

Why Intrum?

Working for us means working for the international market leader. That not only sounds great. It also means working with the best people, the most exciting clients, the latest market innovations and the highest ethical standards.  Our business is about helping others. Helping individuals in debt get out of difficult situations. Assisting companies to get paid, so they can grow, employ and prosper. Which in turn is positive for the whole economy. You become an essential part of this circuit with us, which gives your job at Intrum a deeper meaning. Regardless of your role or title.

Our selection process. What to expect.

• We like to keep things simple, while at the same time ensuring the fit is right for you.
• We will firstly review your application to see if you’re a good match to the role.
• If we feel there is a good match, we will invite you to a video or face to face interview and discuss the next stage of the selection process which will involve the potential line manager.
• There will also be a payroll assessment to test you skills.
• Our talent team will then be back in contact with you to gather your thoughts and provide feedback.

We offer a competitive salary and attractive benefits package, and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have interactive subsidised events, colleague engagement teams, employee recognition and development programs.

We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work and reference checks as part of our pre-employment screening.  You should not be bankrupt, have any outstanding county court judgments on your credit file. You must not have excessive default balances and any outstanding debt will be considered on a case-by-case basis.

(Strictly No Recruitment Agencies Please)