Regulatory Compliance Manager

Make a very, very, very good career move.

Time for a change? We think so too. It’s why at Intrum, every day is dedicated to making a difference. For our clients. For their customers. For the society we all share. And for the careers and ambitions of everyone who joins us.

We are in search of a Regulatory Compliance Manager to join the Compliance function at Intrum Group UK. In this role, you will take the lead in managing the 2nd Line regulatory compliance function. Your responsibilities will extend to providing the head of Compliance with the necessary support to ensure Senior Management and the entire business align with relevant standards, legal and regulatory requirements, as well as internal policies and procedures.

In addition you will be responsible for day-to-day management and oversight of critical frameworks, such as the SM&CR, Regulatory Reporting, Regulatory Compliance, Whistleblowing and Conflicts of Interest Frameworks.

The role will be based at either of our Manchester or Bolton offices combined with home working.

The role:

• Act as a subject matter expert on industry compliance requirements, including regulatory changes and guidance on: FCA, FOS, GDPR & ICO, Ofcom, CSA, LSB and CCA
• Management and oversight of critical frameworks, such as the SM&CR, Whistleblowing and Conflicts of Interest Frameworks
• Management of compliance risks, providing solutions which underpin Intrum Group UK’s commitment to fair treatment of our customers
• Leading the compliance team’s reporting initiatives (both internal, client and regulatory / FCA, where required)
• Play an active role in raising regulatory, operational, and financial crime prevention awareness through training in the business
• Complete a regular horizon scanning to identify any upcoming regulatory changes and ensure key business stakeholders are kept appropriately informed
• Completion of regulatory due diligence on behalf of the business in respect of new debt purchase and account servicing initiatives, in order to confidently present and articulate assurances to senior stakeholders, or flag risks associated with prospective initiatives
• Support, challenge and monitor the business in its delivery of Good Customer Outcomes through appropriate Consumer Duty governance arrangements, ensuring compliance with the regulatory Consumer Duty standards is maintained

About you:

• Be effective in using and implementing business tools, systems and controls for analysing and monitoring regulatory risks
• Knowledge of the financial services regulation and rules with particular focus on consumer credit, mortgage and collections areas
• Demonstrate excellent standards of delivery of compliance best practice in a regulated business
• Experience in relationship building when dealing with internal departments and clients; excellent stakeholder management skills required
• Strong people skills – ability to influence, persuade, motivate and to challenge
• Excellent communication skills – both written and verbal
• Excellent attention to detail

About Intrum

Capquest Founded in 1985, Capquest is a credit solutions provider with over 30 years of market experience. We're an awarded company within the credit industry. We manage significant credit portfolios on behalf of several of the UK’s leading financial institutions. Clients include leading banks and high street lenders, credit card companies, motor finance and utilities providers, as well as other consumer credit providers. Capquest is also part of the Intrum Group.

As a multi-award-winning market-leading credit management company, Intrum has wide-ranging expertise in debt collection services, where we do business in 24 countries in Europe. We have more than 10,000 experienced employees in our group.

Why Intrum?

Working for us means working for the international market leader. That not only sounds great. It also means working with the best people, the most exciting clients, the latest market innovations and the highest ethical standards.  Our business is about helping others. Helping individuals in debt get out of difficult situations. Assisting companies to get paid, so they can grow, employ and prosper. Which in turn is positive for the whole economy. You become an essential part of this circuit with us, which gives your job at Intrum a deeper meaning. Regardless of your role or title.

Our selection process. What to expect

We like to keep things simple, while at the same time ensuring the fit is right for you.

• We will firstly review your application to see if you’re a good match to the role.
• If you are an initial match, you will receive a call from one of our talent team to find out a bit more about you. They will also provide you with an introduction to Intrum and the opportunity for you to ask questions.
• If we feel there is a good match, we will invite you to a video or face to face interview which will involve typically the potential line manager
• Our talent team will then be back in contact with you to gather your thoughts and provide feedback.

We offer a competitive salary and attractive benefits package, and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have interactive subsidised events, colleague engagement teams, employee recognition and development programs.

We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work and reference checks as part of our pre-employment screening.  You should not be bankrupt, have any outstanding county court judgments on your credit file. You must not have excessive default balances and any outstanding debt will be considered on a case-by-case basis.

(Strictly No Recruitment Agencies Please).