Customer Service Representative
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Do you enjoy speaking to people?
Do you enjoy being part of a team who likes to exceed expectations?
Do you find it rewarding helping customers, making a difference to those who find themselves in difficult circumstances?
Do you like to work hard, with integrity and honesty but enjoy having fun at the same time?
We’re Intrum UK an award-winning, industry-leading credit management and financial services provider who, due to substantial business growth, are seeking people just like you to join our dedicated team in our office in Bolton.
About you and the role:
- You are a caring, honest and engaging individual
- First point of contact for customers taking inbound and outbound telephone calls
- Create a spark, build a rapport – whatever it takes to create those positive customer experiences
- Asking questions, listening to customers, demonstrating an understanding and empathy to generate appropriate and fair solutions
- Good numeracy and literacy skills to help break down some of the complexities around financial products and solutions
- Take ownership of your actions, look at things from the customers point of view ensuring they are not disadvantaged
- Strive to not only meet but exceed key performance indicators around call quality and compliance. Adhering to all compliance regulations procedures
- Always motivated to improve, supported by our excellent coaching and development schemes and people.
- Able to use different systems, accurately reflecting conversations and the outcome
We will provide all the necessary training and equipment for you to perform your role. Additionally, you will receive regular support from your manager to help you through your journey with Intrum UK. You can also expect:
What You’ll Receive
- A starting salary of £21,319.69 with OTE up to £26,152.00 (subject to performance)
- 30 days holiday including bank holidays, with the ability to buy more or sell back entitlement
- Enjoy your Birthday on us, an extra day off day off to celebrate
- A structured continuous training and mentoring for personal development / progression
- Excellent discounts on travel, entertainment groups and many high street retailers
- Contributory workplace pension scheme
- Hybrid working - after the first 8 weeks in the office, once you are up to speed you have the chance to blend your work between the office and home for better work life balance. Our offices are based in Horwich, Bolton
So if you are fluent in English, have a good attention to detail and are able to communicate clearly with customers then Intrum UK may be for you. We’re seeking ambitious individuals with a strong work ethics and good time management skills – if this sounds like you, please don’t hesitate and contact us on:
More about Intrum UK
Intrum UK is one of the largest credit management companies in the UK. We are part of a group of companies that employs over 10,000 people in 24 countries across Europe, plus Latin America (Brazil). We help clients and their clients to manage their financial liabilities through ethical and affordable collection services.
Our people care about treating our customers fairly and we care about our people. They understand the impact our work has across society; setting high standards and leading the way to a sound economy.
We are one of the UK's fastest growing credit management companies and are accredited with the highly acclaimed gold standard by Investors in People and Investor in Customers. We also received the industry accolade for "Best Place to Work" in 2022.
Additional information
As part of our employment process, applicants will subject to a credit check and a criminal records check. You should not be bankrupt, have any outstanding county court judgments on your credit file, or have more than two registered defaults.
Intrum UK is an equal opportunities employer.
Who we are
Founded in 1985, Capquest is a credit solutions provider with over 30 years of market experience. Clients include leading banks and high street lenders, credit card companies, motor finance and utilities providers, as well as other consumer credit providers.
Based in Glasgow and Manchester, it services Arrow Global as well as third-party accounts using a market leading customer services platform.
Capquest is part of the Intrum Group of businesses which operates in 25 countries with more than 10,000 employees.
What working at Intrum means
Working at Intrum means working in a company committed to helping people. With more than 10,000 employees in 25 countries, and being the undisputed global provider of credit services, we are always looking for new talents.
Once you work for Intrum, you will soon understand that people, both employees, clients and customers, are at the heart of our business. We care about our employees and working at Intrum means;
Joining an International market leader
Working for us means working for the international market leader. That not only sounds great. It also means working with the best people, the most interesting clients, the latest market innovations and the highest ethical standards. It also means working in a highly international environment and collaborating with colleagues across our 24 countries in Europe plus Latin America (Brazil).
Having a meaningful work
Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid, so they can grow, employ and prosper. Which in turn is positive for the whole economy. With us, you become an important part of this circuit. Which gives your job at Intrum a deeper meaning. Regardless of your role or title.
The Intrum culture is created by our dedicated and diverse people. It’s about giving and taking. Give your best and take the opportunities. It’s demanding, but also supportive. Friendly, but also challenging. Inclusive, but also competitive. This duality is also reflected in our values, Empathy and Ethics — Dedication and Solutions. In such a culture, you can develop fast. But you have to make the effort yourself. Do your best. And good things will follow.
Having the opportunity to grow
At Intrum, there are good chances to develop. In our large organisation there are many opportunities to advance, specialise and rotate. Or even try your wings abroad. It’s up to you to make it happen. The fact that our business is about helping others — individuals and companies — makes your work developing on a more personal level, too. Simply put, you will grow by making a difference.
Our Benefits
Learning & Development
Colleague Socials
Annual Bonus Scheme
Gadget
Scheme
Discount
scheme
Employee Assistance program
Buy/sell holidays
We're a social bunch
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days